Refund Policy

30 days from delivery

Broken in transit?
Free replacement.
Email within 7 days with:
– order number
– photo of broken item
– photo of box (if damaged)

Changed your mind?
Return unused items in original packaging.
Customer pays return shipping + 15% restocking fee.

Not eligible
– Used or washed textiles
– Partial set returns (return whole set)
– Final sale items

How to return
Email hk-yuanxiang@outlook.com with order number and reason.
We’ll send return address.
Refund within 5–10 business days after inspection.

Natural variations
Glaze specks, slight color shifts, or loose threads are not defects. They are the signature of honest making.